{"id":11,"date":"2026-08-20T18:26:31","date_gmt":"2026-08-20T18:26:31","guid":{"rendered":"https:\/\/axtron.group\/store\/?page_id=11"},"modified":"2026-08-20T18:27:13","modified_gmt":"2026-08-20T18:27:13","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/axtron.group\/store\/refund_returns\/","title":{"rendered":"Returns Policy"},"content":{"rendered":"\n

Last Updated: 20 August 2026<\/strong><\/p>\n\n\n\n

At Axtron Group Ltd<\/strong>, we want customers to receive the correct products, in good condition, and suitable for the purpose for which they were purchased.<\/p>\n\n\n\n

This Refund and Returns Policy applies to purchases made through the Axtron Group Online Store<\/strong> and should be read together with our Terms and Conditions.<\/p>\n\n\n\n

1. Return Period<\/h2>\n\n\n\n

Customers may request the return of an eligible product within 7 days of delivery or collection<\/strong>.<\/p>\n\n\n\n

A return request does not automatically mean that the product is eligible for a refund. Products must meet the conditions outlined in this policy.<\/p>\n\n\n\n

This period does not limit any rights available to customers under applicable Ghanaian law in relation to defective, damaged, incorrectly supplied or otherwise non-conforming products.<\/p>\n\n\n\n

2. Change-of-Mind Returns<\/h2>\n\n\n\n

An eligible product may be returned because of a change of mind where:<\/p>\n\n\n\n

    \n
  • The product has not been installed, connected, programmed or used;<\/li>\n\n\n\n
  • The product is in its original condition;<\/li>\n\n\n\n
  • The original packaging is substantially intact;<\/li>\n\n\n\n
  • All accessories, manuals, cables and supplied components are included; and<\/li>\n\n\n\n
  • Proof of purchase from Axtron is provided.<\/li>\n<\/ul>\n\n\n\n

    Axtron reserves the right to inspect returned products before approving a refund or exchange.<\/p>\n\n\n\n

    3. Products That Cannot Normally Be Returned<\/h2>\n\n\n\n

    Unless the product is defective, incorrectly supplied or otherwise required by applicable law, we generally cannot accept returns of:<\/p>\n\n\n\n

      \n
    • Special-order products;<\/li>\n\n\n\n
    • Specially imported products;<\/li>\n\n\n\n
    • Custom-built or configured equipment;<\/li>\n\n\n\n
    • Products procured specifically for a customer’s requirements;<\/li>\n\n\n\n
    • Cut cables or materials supplied to a specified length;<\/li>\n\n\n\n
    • Products that have been installed or commissioned;<\/li>\n\n\n\n
    • Products that have been programmed or materially configured for a particular application;<\/li>\n\n\n\n
    • Products damaged through incorrect handling, installation or use;<\/li>\n\n\n\n
    • Products modified or repaired by an unauthorised third party; or<\/li>\n\n\n\n
    • Products returned incomplete or in a condition that materially prevents resale.<\/li>\n<\/ul>\n\n\n\n

      Customers purchasing specialised equipment are therefore encouraged to confirm specifications and compatibility before ordering.<\/p>\n\n\n\n

      4. Batteries<\/h2>\n\n\n\n

      Batteries require special consideration because their condition can be affected by installation, charging, storage and operating conditions.<\/p>\n\n\n\n

      A battery cannot normally be returned as a change-of-mind item once it has been installed or put into service.<\/p>\n\n\n\n

      Where a battery is believed to be defective, Axtron may test the battery before approving a replacement, repair or refund.<\/p>\n\n\n\n

      Testing may include evaluation of voltage, capacity, internal resistance, charging condition or other relevant parameters.<\/p>\n\n\n\n

      Normal capacity reduction resulting from age, usage, cycling, temperature, excessive discharge or improper charging is not necessarily considered a manufacturing defect.<\/p>\n\n\n\n

      5. Damaged Products<\/h2>\n\n\n\n

      Customers should inspect products as soon as reasonably possible after delivery or collection.<\/p>\n\n\n\n

      If a product arrives visibly damaged, please contact Axtron promptly and provide:<\/p>\n\n\n\n

        \n
      • Your order number;<\/li>\n\n\n\n
      • Details of the affected product;<\/li>\n\n\n\n
      • A description of the damage; and<\/li>\n\n\n\n
      • Photographs or other reasonable evidence where requested.<\/li>\n<\/ul>\n\n\n\n

        Where damage occurred before delivery to the customer, Axtron will assess the matter and provide an appropriate remedy.<\/p>\n\n\n\n

        6. Incorrect or Missing Products<\/h2>\n\n\n\n

        If we supply the wrong product or an item is missing from your order, please notify us promptly.<\/p>\n\n\n\n

        Once verified, Axtron will arrange an appropriate solution, which may include:<\/p>\n\n\n\n

          \n
        • Supplying the correct product;<\/li>\n\n\n\n
        • Supplying the missing item;<\/li>\n\n\n\n
        • Replacing the affected product; or<\/li>\n\n\n\n
        • Providing a refund where appropriate.<\/li>\n<\/ul>\n\n\n\n

          Customers will not be responsible for reasonable return costs resulting from an error made by Axtron.<\/p>\n\n\n\n

          7. Defective Products<\/h2>\n\n\n\n

          If you believe a product is defective, please contact us with your order details and a description of the problem.<\/p>\n\n\n\n

          Depending on the product and nature of the fault, we may require the product to be inspected or tested.<\/p>\n\n\n\n

          Where a defect is confirmed, the appropriate remedy may include:<\/p>\n\n\n\n

            \n
          • Repair;<\/li>\n\n\n\n
          • Replacement;<\/li>\n\n\n\n
          • Exchange; or<\/li>\n\n\n\n
          • Refund,<\/li>\n<\/ul>\n\n\n\n

            depending on the circumstances, applicable warranty conditions and applicable law.<\/p>\n\n\n\n

            8. Technical Compatibility<\/h2>\n\n\n\n

            Many products sold by Axtron are technical products that must be correctly selected, sized and installed.<\/p>\n\n\n\n

            These include:<\/p>\n\n\n\n

              \n
            • UPS systems<\/li>\n\n\n\n
            • Batteries<\/li>\n\n\n\n
            • Solar inverters<\/li>\n\n\n\n
            • Solar systems<\/li>\n\n\n\n
            • Generators<\/li>\n\n\n\n
            • Automatic Voltage Regulators (AVRs)<\/li>\n\n\n\n
            • Switchgear<\/li>\n\n\n\n
            • Controllers<\/li>\n\n\n\n
            • Smart-home devices<\/li>\n\n\n\n
            • Electrical and automation equipment<\/li>\n<\/ul>\n\n\n\n

              Where a customer independently selects a product without an Axtron technical assessment, the customer is responsible for confirming that the product is appropriate and compatible with the intended application.<\/p>\n\n\n\n

              A product being incompatible with equipment not disclosed to Axtron does not necessarily mean that the product itself is defective.<\/p>\n\n\n\n

              If you are uncertain about compatibility, please contact us before ordering.<\/p>\n\n\n\n

              9. Installed Products<\/h2>\n\n\n\n

              Products that have been correctly supplied and subsequently installed cannot normally be returned simply because the customer has changed their mind.<\/p>\n\n\n\n

              If an installed product develops a fault, it will instead be handled under the applicable warranty or defective-product process.<\/p>\n\n\n\n

              Where Axtron performed the installation, we will also assess whether the issue relates to the product, installation or another part of the system.<\/p>\n\n\n\n

              10. Smart Home Products<\/h2>\n\n\n\n

              Customers should check the compatibility requirements of smart-home products before purchase, including requirements relating to:<\/p>\n\n\n\n

                \n
              • Wi-Fi;<\/li>\n\n\n\n
              • Zigbee or other communication protocols;<\/li>\n\n\n\n
              • Smart hubs or gateways;<\/li>\n\n\n\n
              • Mobile applications;<\/li>\n\n\n\n
              • Operating systems;<\/li>\n\n\n\n
              • Electrical supply; and<\/li>\n\n\n\n
              • Third-party smart-home platforms.<\/li>\n<\/ul>\n\n\n\n

                A correctly functioning product will not normally be considered defective solely because it is incompatible with a third-party system that was not specified as compatible.<\/p>\n\n\n\n

                11. Generators and Large Equipment<\/h2>\n\n\n\n

                Generators, large UPS systems, battery cabinets, switchgear and other heavy equipment may require inspection before a return can be approved.<\/p>\n\n\n\n

                Customers should not arrange the return transportation of large equipment until Axtron has provided return instructions.<\/p>\n\n\n\n

                Where a return results from a confirmed Axtron supply error or qualifying defect, responsibility for reasonable transportation arrangements will be determined as part of the return process.<\/p>\n\n\n\n

                12. How to Request a Return<\/h2>\n\n\n\n

                To request a return, contact Axtron and provide:<\/p>\n\n\n\n

                  \n
                • Your name or company name;<\/li>\n\n\n\n
                • Order number or invoice number;<\/li>\n\n\n\n
                • Product being returned;<\/li>\n\n\n\n
                • Reason for the return; and<\/li>\n\n\n\n
                • Photographs or supporting information where relevant.<\/li>\n<\/ul>\n\n\n\n

                  We will review the request and provide instructions where a return is authorised.<\/p>\n\n\n\n

                  Please do not send products back without first obtaining return instructions from Axtron.<\/p>\n\n\n\n

                  13. Inspection of Returned Products<\/h2>\n\n\n\n

                  Returned products may be inspected before a refund, exchange or other remedy is approved.<\/p>\n\n\n\n

                  Inspection may confirm:<\/p>\n\n\n\n

                    \n
                  • Product identity and serial number;<\/li>\n\n\n\n
                  • Physical condition;<\/li>\n\n\n\n
                  • Completeness;<\/li>\n\n\n\n
                  • Packaging condition;<\/li>\n\n\n\n
                  • Signs of installation or use;<\/li>\n\n\n\n
                  • Electrical or mechanical condition; and<\/li>\n\n\n\n
                  • Nature of any reported fault.<\/li>\n<\/ul>\n\n\n\n

                    If testing shows that a product is functioning correctly and the problem resulted from incorrect installation, misuse, incompatible equipment or circumstances outside the product specification, the return may not qualify as a defective-product claim.<\/p>\n\n\n\n

                    14. Refunds<\/h2>\n\n\n\n

                    Once an eligible return has been received and approved, Axtron will process the applicable refund.<\/p>\n\n\n\n

                    Approved refunds will normally be made using the original payment method where reasonably possible.<\/p>\n\n\n\n

                    The time required for funds to appear in your account may depend on the bank, mobile money operator, payment gateway or other payment service provider.<\/p>\n\n\n\n

                    15. Delivery and Service Charges<\/h2>\n\n\n\n

                    Original delivery charges are generally not refundable for change-of-mind returns where the delivery service was properly completed.<\/p>\n\n\n\n

                    Installation, commissioning, configuration, site visits and other services already properly performed are also generally non-refundable.<\/p>\n\n\n\n

                    Where a return results from an incorrect supply, qualifying defect or another error attributable to Axtron, reasonable associated costs will be handled accordingly.<\/p>\n\n\n\n

                    16. Exchanges<\/h2>\n\n\n\n

                    Where appropriate, customers may request an exchange instead of a refund.<\/p>\n\n\n\n

                    Any difference in price between the original product and replacement product must be settled before the replacement is released.<\/p>\n\n\n\n

                    An exchange remains subject to product availability and approval of the original return.<\/p>\n\n\n\n

                    17. Order Cancellations<\/h2>\n\n\n\n

                    Orders may be cancelled before processing or dispatch, subject to the status and nature of the order.<\/p>\n\n\n\n

                    Special-order, specially imported, customised or customer-specific products may not be cancellable once procurement, production or configuration has commenced.<\/p>\n\n\n\n

                    If you need to cancel an order, contact Axtron as soon as possible.<\/p>\n\n\n\n

                    18. Warranty Claims<\/h2>\n\n\n\n

                    Returns relating to faults arising after a product has been placed into service may be treated as warranty claims rather than ordinary returns.<\/p>\n\n\n\n

                    Warranty coverage varies by product and may be stated on the product page, invoice, quotation, warranty certificate or accompanying documentation.<\/p>\n\n\n\n

                    Warranty claims remain subject to the applicable warranty conditions.<\/p>\n\n\n\n

                    19. Abuse of the Returns Process<\/h2>\n\n\n\n

                    Axtron reserves the right, subject to applicable law, to refuse fraudulent or abusive return requests, including returns involving deliberate product damage, substituted products, altered serial numbers or false claims.<\/p>\n\n\n\n

                    20. Your Legal Rights<\/h2>\n\n\n\n

                    Nothing in this Refund and Returns Policy is intended to remove, restrict or replace any rights or remedies available to customers under the applicable laws of the Republic of Ghana<\/strong>.<\/p>\n\n\n\n

                    Where this policy conflicts with a legal right that cannot lawfully be excluded, the applicable law will prevail.<\/p>\n\n\n\n

                    21. Contact Us<\/h2>\n\n\n\n

                    For returns, exchanges, refunds or warranty enquiries, please contact:<\/p>\n\n\n\n

                    Axtron Group Ltd<\/strong>
                    No.02 Athena Close, Accra, Ghana
                    Email:<\/strong> info@axtrongroup.com
                    Website:<\/strong> www.axtrongroup.com
                    Online Store:<\/strong> axtrongroup.com\/store<\/p>\n\n\n\n

                    Please include your order or invoice number<\/strong> when contacting us so that we can process your request efficiently.<\/p>\n\n\n\n

                    <\/p>\n","protected":false},"excerpt":{"rendered":"

                    Last Updated: 20 August 2026 At Axtron Group Ltd, we want customers to receive the correct products, in good condition, and suitable for the purpose for which they were purchased.…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/axtron.group\/store\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/axtron.group\/store\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/axtron.group\/store\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/axtron.group\/store\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/axtron.group\/store\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":0,"href":"https:\/\/axtron.group\/store\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"wp:attachment":[{"href":"https:\/\/axtron.group\/store\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}