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Privacy Policy
Last Updated: 20 August 2026
Axtron Group Ltd (“Axtron”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when using the Axtron Group website and Online Store.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you.
1. Who We Are
The Axtron Group Online Store is operated by Axtron Group Ltd, Ghana.
This Privacy Policy applies to personal information collected through our website, online store and related online services.
2. Information We Collect
Depending on how you interact with our website or store, we may collect information such as:
- Name
- Company or organisation name
- Email address
- Telephone number
- Billing address
- Delivery address
- Account information
- Products purchased or requested
- Order and transaction information
- Quotation requests
- Customer support enquiries
- Warranty or service information
- Promotional or referral codes used
- Website usage and device information
- IP address and browser information
For business customers, we may also collect information required to prepare quotations, invoices, contracts or other commercial documents.
3. Payment Information
Payments made through our Online Store may be processed by third-party payment service providers.
Axtron does not ordinarily store complete payment card details on its own systems. Payment providers may collect and process payment information according to their own privacy and security policies.
We may receive transaction information such as payment status, transaction reference, amount paid and payment method to enable us to process and fulfil your order.
4. How We Use Your Information
We may use personal information to:
- Process and fulfil orders
- Receive and verify payments
- Arrange delivery or collection
- Prepare quotations and invoices
- Create and manage customer accounts
- Provide product and technical support
- Process returns, warranty claims and repairs
- Communicate regarding orders and enquiries
- Recommend suitable products or solutions where requested
- Maintain transaction and accounting records
- Detect and prevent fraud or misuse
- Improve our website, store and customer experience
- Measure website and store performance
- Comply with applicable legal, tax and regulatory requirements
- Send marketing communications where appropriate and permitted
We only seek to collect information reasonably necessary for our business activities and the services requested by customers.
5. Customer Accounts
If you create an account on our Online Store, we may retain information associated with that account, including your contact information, addresses and order history.
Your password should be kept confidential. You are responsible for protecting your account credentials and should notify us if you believe your account has been accessed without authorisation.
6. Orders and Quotations
When you place an order or request a quotation, we collect information necessary to understand and fulfil your request.
For technical products such as generators, UPS systems, solar systems, batteries, AVRs, switchgear and smart-home equipment, we may request additional information about your intended application to help determine product suitability or system requirements.
7. Cookies
Our website may use cookies and similar technologies to operate the Online Store and improve your experience.
Cookies may be used to:
- Keep products in your shopping cart
- Maintain login sessions
- Remember selected preferences
- Enable checkout functionality
- Improve website security
- Understand how visitors use the website
- Measure website and marketing performance
Some cookies are necessary for the store to function correctly. Others may relate to analytics, preferences or marketing.
Where required, visitors may be provided with options to manage non-essential cookies.
8. Analytics
We may use website analytics services to understand how visitors interact with our website and Online Store.
These services may collect information such as:
- Pages visited
- Time spent on the website
- Device type
- Browser type
- General location information
- Traffic source
- Interactions with store features
We use this information to understand website performance and improve our products, content and customer experience.
9. Marketing Communications
Where you have subscribed, consented, or where otherwise permitted, we may send information about:
- New products
- Product availability
- Special offers and promotions
- Technical information
- Company news
- Energy and technology solutions
You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.
Transactional communications relating to an order, payment, quotation, warranty or service request are not considered marketing communications and may still be sent where necessary.
10. Promotional and Referral Codes
Where promotional, affiliate or referral codes are used, we may record the code against an order or customer transaction.
This may be used to administer promotions, calculate commissions, measure campaign performance and prevent misuse.
We do not provide promoters or referral partners with unnecessary customer personal information simply because their promotional code was used.
11. Sharing Your Information
We do not sell your personal information.
We may share information where reasonably necessary with service providers that assist us with activities such as:
- Payment processing
- Website hosting
- Email delivery
- Order fulfilment
- Transportation and delivery
- IT and cybersecurity
- Analytics
- Accounting and professional services
We may also disclose information where required by law, regulation, court order or a lawful request from a competent authority.
Service providers are expected to process information only as appropriate for the services they provide.
12. Delivery Partners
Where an order requires delivery, relevant information such as your name, telephone number, delivery address and order details may be provided to a courier, logistics provider or other delivery partner.
Only information reasonably required to complete the delivery should be provided.
13. Third-Party Services
Our website may integrate with third-party services, including payment gateways, analytics platforms, communication services and smart-device platforms.
These organisations may process information according to their own privacy policies.
Links to third-party websites are provided for convenience, and Axtron is not responsible for the privacy practices of websites or services that we do not control.
14. Smart Home and Connected Products
Some smart-home, IoT and connected products sold by Axtron may operate through third-party applications or cloud platforms.
Information generated after you activate and use those services may be processed directly by the relevant platform provider rather than Axtron.
Customers should review the privacy terms of the applicable platform before activating connected products or services.
15. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for legitimate business, accounting, warranty, tax, regulatory or legal purposes.
Different types of information may therefore be retained for different periods.
When information is no longer reasonably required, we may delete, anonymise or securely dispose of it.
16. Security
We take reasonable administrative and technical measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no website, electronic transmission or data-storage system can be guaranteed to be completely secure.
Customers should also take reasonable precautions, including protecting passwords and avoiding sharing account credentials.
17. Your Personal Information
Subject to applicable law, you may contact us to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request updating of incomplete or outdated information
- Request deletion where appropriate
- Object to or restrict certain processing where applicable
- Withdraw consent where processing depends on consent
- Opt out of marketing communications
We may need to verify your identity before processing certain requests.
Some information cannot immediately be deleted where we are legally required to retain it, including certain transaction, accounting or tax records.
18. Children’s Privacy
The Axtron Group Online Store is intended primarily for adults, businesses and organisations purchasing energy, electrical and technology products.
We do not knowingly seek to collect personal information from children through the Online Store.
19. Data Protection in Ghana
Axtron processes personal information in accordance with applicable laws of the Republic of Ghana, including applicable requirements relating to the protection and lawful processing of personal data.
We aim to collect and use personal information fairly, lawfully and only for legitimate purposes connected with our business and customer relationships.
20. International Services
Some of the technology providers supporting our website, payments, analytics, email, cloud services or connected products may process information outside Ghana.
Where such services are used, information may be processed in other jurisdictions subject to applicable safeguards and the service provider’s privacy practices.
21. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, Online Store, technologies, services or legal requirements.
The current version will be published on our website with the date of the latest update.
22. Contact Us
If you have questions about this Privacy Policy, how your personal information is handled, or wish to make a privacy-related request, please contact:
Axtron Group Ltd
No. 02 Athena Close, Accra, Ghana
Email: info@axtrongroup.com
Website: www.axtrongroup.com
Online Store: axtrongroup.com/store
When contacting us regarding an order, please include your order number where appropriate.